Using “Creation Spaces” to Capture Knowledge

John Hagel III and John Seely Brown argue that the old model of Knowledge Management, which focused on capturing the information contained within organizations, is outdated:

The best KM systems succeeded at capturing and institutionalizing the knowledge of the firm. But for the most part the repositories and directories remained fragmentary and the resources didn’t get used. The folks with the knowledge were often reluctant to put what they knew into the database. The folks seeking the knowledge often had trouble finding what they needed.

They propose a new model based on “creation spaces:” tools, technologies, and networks designed to generate collaboration and capture new knowledge. (RN)

A Better Way to Manage Knowledge | Harvard Business Review | John Hagel III and John Seely Brown | 19 January 2010

Tagged as: Knowledge Management