Jay R (Skip) Andersen

Central Training - Program, Policy, & Infrastructure Group Leader

Jay R (Skip) Andersen has more than 25 years of experience in the successful leadership and management of high-risk/high-rigor training programs for law enforcement, corporate training and development, safeguards and security, military operations, and nuclear operations. Some of Skip’s key leadership roles include the following: Chair of Idaho State University’s College of Education Advisory Council, Chair of the Department of Energy’s Security Police Officer Basic Training Working Group, which created the standardized core curriculum for the Department of Energy’s 5,000 Federal Security Police Officers, and Training Manager for two Department of Energy contractor training programs that achieved approval and re-approval under the Department of Energy’s rigorous Safeguards and Security Training Approval Program.

Skip’s areas of specialization and expertise include the following: leadership and management, training management, strategic and tactical planning and implementation, training program compliance, training program development, project management, instructional systems design, training safety, organizational development, human performance improvement, nuclear facility training, readiness assessment, safe management of high-risk/high rigor training, firearms training, use of force and defensive tactics training, and combat tactical training.

Skip has a Bachelor of Science Degree in Corporate Training from Idaho State University and a Master of Arts Degree in Organizational Learning and Instructional Technology from the University of New Mexico. Additionally, Skip has attained multiple supervisor, manager, instructor, and training management qualifications and certifications from DOE and leading training organizations such as the Center for Effective Performance.

Tom Clancy

Tom Clancy is Vice President of Education Services and Productivity for EMC Corporation. At EMC, Tom has held various field and global corporate roles, primarily in entrepreneurial initiatives and major account management.

Before Education Services, Tom managed Global Sales Productivity, focusing on field development, best practices, and change execution. Since 2002, he has lead the Education Services team, which includes over three hundred sales, technical, and learning professionals. He has transformed Education Services from vendors to trusted consultants. This has yielded dramatic results, including the deployment of the EMC Proven Professional Program, the Sales & SE Partner Accreditation Program, and the EMC Academy Alliance Program.

All of these initiatives, particularly the alignment to our audience and the resulting efficiencies, have allowed Tom to generate an Education Services financial transformation of more than $70M positive difference to the corporation’s bottom line annually.

Tom’s alignment of the learning function to the various business units has been recognized with several prestigious training awards, including CLO Magazine’s Alignment Award, Training Magazines’ Top 125 award for four consecutive years, and ASTD’s BEST award for three consecutive years.

Each award resulted from his ability to motivate, inspire, and manage organizational change. Tom’s mission is to enable readiness, grow mind share and market share, and ultimately create competitive advantage for his customers as individuals and as entities.

Cedric T. Coco

As general manager of Engineering Excellence at Microsoft, Cedric T. Coco drives engineering standards and practices used to create Microsoft products and provide customers with consistent, high quality software and services. In this role, Coco is responsible for strategy and direction around people development, best practices, tools, and processes for the engineering and IT workforce at Microsoft. Since joining Microsoft in 2003, Coco has championed the vision and strategy that led to the transformation of Microsoft's engineering training group into a human performance technology organization.

Previously, Coco worked in various engineering, customer service, management, and training leadership positions at KLA-Tencor and the General Electric Corporation. Coco holds a BS in engineering and an MBA. Coco is an advocate for the International Society for Performance Improvement (ISPI) and has served on the boards of several e-learning ventures, as well as on the editorial advisory boards for Brandon Hall Research, CLO Magazine, and Training Magazine.

Michael Densley

Mr. Michael Densley currently serves as the Chief of Overseas Training within the Peace Corps’ Center for Field Assistance and Applied Research, where he leads the strategic design, delivery, and evaluation of world-wide Volunteer Training and Overseas Staff Development systems and support. Domestically, he provides managerial support to 25 staff and a $3M annual appropriation. His teams deliver 110 annual pre-departure training events for 4,000 new volunteers and the agency’s largest four-week Overseas Staff Training program for both U.S. staff heading overseas and invited host-country national staff representing over 70 Peace Corps countries. His consulting teams provide expert consultation, training of trainers, and materials support to world-class language, cross-cultural, American diversity, and sector-specific training programs. He also supervises the agency’s Information Resource Center Team, which is responsible for developing and distributing technical publications and resources. Mr. Densley is currently leading the Peace Corps toward adopting online collaboration and distance learning capability, as well as a standardized competency-based training design and evaluation framework.

Mr. Densley brings to the Peace Corps a successful 17 year track record of directing and delivering professional services around instructional systems design, training technology, organizational change management, and performance support. His expertise spans a full range of learning approaches and is complimented with extensive program management and leadership experience. He served for over five years with Oracle University, as both a Senior Performance Consultant and a Mid-Atlantic Practice Manager, where he managed teams of professional instructors and training consultants, conducted organizational change readiness interventions, managed rapid business process and curriculum development projects, and helped to pioneer the corporation’s first learning management system (LMS) and e-learning services. Before this experience, Mr. Densley worked for three successful Federal contracting corporations in the Washington, DC, region, where he successfully served as an instructional systems design specialist, instructional technologist, professional instructor, technical writer, and project manager.

Mr. Densley earned his M.S. in Adult and Continuing Education from Virginia Polytechnic Institute and State University and a B.S. in Industrial/Organizational Psychology from George Mason University. He is an experienced presenter at national conferences and a contributor to numerous professional associations. Michael currently lives in Northern Virginia with his wife Amber and two sons Sebastian and Ethan, each with whom he loves to share his passion for outdoor recreation and adventure.

Colleen Fuhs

Colleen Fuhs is a manager for Northwest Airlines and has been with the airline for 23 years. In 1989, Colleen combined her English and Computer Programming careers with the creation of NWA’s Information Services Education group. After 9-11, and as a result of reducing the workforce by one-half, Colleen was asked to take on the role of Manager of the NWA Project Office in addition to the already dual role of Manager of IS Education and NWA Enterprise Learning Services. In 2006, all e-learning groups across the NWA enterprise were consolidated into one group. Colleen was promoted to Manager of Enterprise eLearning Design and Development, managing a group of 30 professionals. Colleen partners with Corporate Employee Development by teaching leadership skills to NWA’s managers of people. Colleen is a certified technical and business skills instructor, has authored articles for industry trade magazines, and has presented at conferences on various topics revolving around technology training and strategy. Colleen received the Thomson NETg Learning Pioneer award and the 2004 Learning Leader of the year award. In her in spare time(!!), Colleen is a certified scuba diver, an avid gardener, a mosaic stained glass artist, and a doting grandmother.

Jim Graham

Jim Graham, Vice President, Training & Development, RR Donnelley, 2/04-Present. Responsibilities as VP include all functional areas of training globally and Succession Planning. RR Donnelley is the largest commercial printing company in North America, with 60,000 employees and over $10B in revenue, along with 150 + plants worldwide. Jim's previous accomplishments include the following:

• VP, T & D Moore Wallace, 5/03-2/04
• Director and VP, T & D Moore Corporation, 4/02-5/03 (Moore acquired Wallace and then RRD acquired MW.)
• Director, Channel Distribution Partners, member of Management Team, Business Development Manager, Huthwaite Inc., 4/98-11/01
• VP Operations, with functional T & D responsibilities, member of Management Team, Jostens Learning Inc., 5/96-11/97
• VP Operations, functional T & D, member of management team, IAA, 9/94-8/95
• Manager & Director, Sales Performance Development, RR Donnelley & Sons, 8/82-9/94 (This is the same as RRD, which simply dropped the "& Sons.")
• 11 years in pharmaceuticals, sales, sales training, sales management, and sales training management (The company today is AstraZeneca.)
  

Stephen B. King

Chief Learning Officer
Learning & Organization Development
Constellation Energy

In August 2003, Steve joined Constellation Energy, a Fortune #125 integrated energy company based in Baltimore, Maryland, to lead the Learning & Organization Development function. His team’s accomplishments and initiatives include the following: leadership and executive development; executive talent assessment, succession, and high potential management; employee engagement survey and action planning; enterprise-wide career development initiative; Constellation Learning Center portal; learning technologies; building change management capability; and various learning, OD, and performance improvement initiatives.

Before joining Constellation Energy, Steve was the Executive Director of the Leadership & Management division of Management Concepts, a global learning and development consulting organization providing an array of leadership and management development solutions, such as training, executive coaching, leadership development, 360-assessments, and action learning, to Fortune 500 and government sector clients. Before joining Management Concepts, he was an independent learning and performance consultant providing services to diverse clients, including Motorola, FedEx, and the American Society for Training and Development. Steve began his career with Worthington Industries Inc., headquartered in Columbus, Ohio. He served in a variety of operations, project management, quality improvement, and learning and leadership development roles.

Steve received his Bachelor of Science in Business (Operations Management) from Ohio State University. He also received his Master's degree in Adult Education from Ohio State University. Continuing his education at Pennsylvania State University, Steve received his Ph.D. in Human Resource and Organization Development.

Steve was profiled in the June 2005 issue of Chief Learning Officer magazine, and he has delivered a number of learning and development presentations at professional conferences and industry events. He and his team have received best practice awards and recognition from the Corporate Leadership Council and CLO magazine.

Steve is on the adjunct faculty at Johns Hopkins and George Washington University, teaching graduate courses in human resources and organization development in the U.S. and in Asia. He has also co-authored several books, articles, and professional publications. Steve currently serves on an advisory committee for a learning executive graduate program being co-developed by the University of Pennsylvania’s Wharton School of Business and Graduate School of Education. He is also on the Board of Literacy Works of Baltimore.

Constellation Energy (www.constellation.com), a FORTUNE 200 company based in Baltimore, is the nation's largest competitive supplier of electricity to large commercial and industrial customers and the nation's largest wholesale power seller. In 2005, the combined revenues of the integrated energy company totaled $17.1 billion.

Catherine Lawson

Director, Learning Solutions Design and Development
Wal-Mart University

Cathy has been in the learning arena for over 18 years and is currently responsible for leading a large team of instructional design and learning technology resources dedicated to providing learning solutions for Wal-Mart Stores U.S., impacting over 1.3 million people.

She joined Wal-Mart in 2005, moving from Limited Brands (parent company of Limited, Express, Victoria's Secret, Bath and Body Works, and Henri Bendel) in Columbus, Ohio, where she specialized in e-learning, competency management, leadership development, and organizational change management. Cathy previously was a Director of Workforce Development in the SUNY college system, creating and managing a multi-campus corporate training division for the community college system, which provided customized training to business and industry.

She has designed and facilitated college classes at the undergraduate and graduate levels in topics such as computer science, business communication, English, speech, cross-cultural communication, and political rhetoric. Cathy also spent 10 years in the U.S. Foreign Service, working at American embassies in sub-Saharan Africa and Europe. She holds an M.S. in Higher Education Management and a B.A. in Communications Studies. She is a member of the Leadership Development Council for The Conference Board.

TOM LOKAR, Ph.D.

Tom Lokar is Vice President of Human Resources at America Online, LLC, overseeing a 4,000 person client area covering global products and technology in support of AOL’s emergence as the third largest advertising network on the Web. He has been with AOL for five years and was the previous lead of People Development and Talent Acquisition. In that role, Tom led the transformation of all learning, staffing, and leadership development products and processes. Through a strong partnership with his HR colleagues, he helped transform the function in support of the business transformation that led to a full Web strategy.

Before AOL, Tom was the Director of Leadership Development for Bristol Myers Squibb’s $10 billion U.S. Medicines business, where he focused on systems, processes, and leadership programs. In this capacity, Tom’s work emphasized HR metrics, competency program implementation, and large-scale organizational change processes. Tom also served as the Regional Practice Leader for HayGroup’s Organization and Management Development for more than four years.

Tom earned his Ph.D. in Industrial Organizational Psychology from Kansas State University. Tom began his career in consulting by focusing on leadership assessment and coaching and by designing assessment centers, survey work, performance management design, competency development and implementation programs, 360 design, and delivery.

Captain Robin Theresa McKenzie, NC, USN

Captain Robin McKenzie is currently the Executive Officer of the Naval School of Health Sciences-San Diego. She received her Bachelor’s Degree in Nursing from West Virginia Wesleyan College in Buchannon, WV, in 1977. She worked as a staff nurse in a large community hospital for eight months and then was commissioned as an ENSIGN in the United States Navy Nurse Corps in March, 1978.

Captain McKenzie’s assignments included the National Naval Medical Center, Bethesda, Maryland; Charleston Naval Hospital, Charleston, South Carolina; Naval Medical Center Portsmouth, Virginia; Naval Hospital Roosevelt Roads, Puerto Rico; Naval Hospital Jacksonville, Florida; and Naval Medical Center, San Diego, California. Between her tour in “Rosie Roads,” as it is fondly remembered, and assignment to Jacksonville, Florida, Captain McKenzie was selected for Duty Under Instruction (DUINS) at the University of Florida in Gainesville. She received a Master’s Degree as a Clinical Nurse Specialist in Critical Care Nursing. She was selected for DUINS a second time in 1997 and received her Doctorate in Nursing (Ph.D.) from the University of San Diego in San Diego, California. Before transferring to San Diego as the Executive Officer, she served at Naval Medical Center, Portsmouth, Virginia, as the Senior Nurse Executive and researcher.

Captain McKenzie served as the Specialty Leader to the Surgeon General of the Navy for Critical Care Nursing from 1990-1996. She is a member of Sigma Theta Tau National Honor Society for Nursing and several military and national nursing organizations.

Her military awards include the Navy Meritorious Service Medal, Navy Commendation Medal, Navy Unit Commendation, National Defense Service Medal, and Overseas Service Ribbon. Among her civilian awards, she is the recipient of the Hewlett Packard Award in Nursing Excellence and the Florida Nurse’s Association Clinical Excellence Award. She has several published articles and a chapter in a Nursing textbook.

Corinne Miller

Corinne Miller is Director, Motorola University, where she is responsible for global strategy, innovation, e/m-learning, professional development, and operation. She serves in a deputy CLO capacity as the executive advisor to the VP & CLO of Motorola University.

Before joining Motorola University in 2002, Corinne led various engineering organizations at Motorola, TRW Space and Defense, Rockwell Telecommunications, and Northrop Defense Systems. These 25 years of experience spanned software development, engineering management, program management, systems engineering, and business operations. She also headed a small bowling ball company in the mid-1990s.

By blending her technical, entrepreneurial, and business experience, Corinne has taken an innovative approach to learning. Her strategy and accomplishments were highlighted in a CLO Magazine case study titled “Motorola: Innovations in Functional Learning.” She is a frequently requested thought leader in the learning arena.

Corinne has a B.S. in Mathematics and Computer Science from the University of Illinois and an M.S. in Communication from Northwestern University. She is an invited member of Northwestern University’s “Council of 100” and DePaul University’s Research Center for Adult Education. Corinne, her husband George, and their son Aaron live in Schaumburg, IL.

Sheila Pierfelice

Sheila Pierfelice is the Enterprise Learning Executive at Bank of America. In this role, she leads the learning design and delivery strategy for enterprise and cross-line of business content, drives out consistent learning practices that are scalable across the enterprise, and leads the on-going development efforts of the company-wide learning infrastructure. She also chairs the Learning Council, which includes learning executives from each line of business.

Before leading Enterprise Learning, Pierfelice was in a combined role responsible for the bank’s Risk Learning, Learning Practices, and Workforce Management Service Delivery Teams. Her responsibilities included all compliance- and risk-related learning, as well as the bank’s learning infrastructure, learning standards and processes, and service delivery of the workforce management platform.

Pierfelice joined Bank of America in March, 2003, as the Learning and Organizational Effectiveness Executive for the Private Bank. In that role, she played an integral part in implementing the Private Bank’s High Net Worth Sales and Service Model.

Before joining Bank of America, Pierfelice served as Director of Performance Solutions at UBS PaineWebber, where she successfully designed and implemented a learning and development strategy for their transition to a Wealth Management model. Pierfelice also headed the UBS Global Learning Committee, responsible for establishing a global learning strategy and infrastructure for the company’s 70,000 employees. Before UBS, Pierfelice headed Global User Capability at BOC.

Pierfelice is currently based in Charlotte, NC.

Juliette Rowe

Juliette Rowe is Director, Training & Development, for Flowserve Corporation, where she is responsible for enterprise-wide learning and development initiatives for the company’s 14,000 employees. Before this position, Rowe ran Flowserve’s customer training unit.

Since 1986, Rowe has worked in the training field for corporations such as IBM and Dunn & Bradstreet and for training organizations such as New Horizons Computer Learning Centers where she was Vice President of Products and Programs. A veteran of the IT Training industry, Rowe has served on the board of directors of the Information Technology Training Association (ITTA), now a part of CompTIA, the Computing Technology Industry Association.

Matt Stevens, SPHR

Mr. Stevens is the Senior Director of Enterprise Learning at Capital One University (COU). COU provides training, learning, and development to associates across the company’s many lines of business. Its mission is to provide learning that enables business success through custom courses and programs for specific lines of business, as well as support for broad corporate strategies. The university also enables individual career development through competency-focused programs at all levels. COU designs and develops customized blended learning solutions and has recently launched an innovative audio learning program leveraging iPods and both internal and external content.

Stevens is responsible for all enterprise-wide programs, from leadership and management programs to associate competency development and compliance and policy training. He also directs the University’s key line of business “colleges” in Finance, Credit, Procurement, and Brand.

Before this role at COU, Stevens, who joined Capital One in 1995, was a training director within the Enterprise Operations group at Capital One, supporting the company’s horizontal operations and U.S. Credit Card markets. Before that role, he was an Organizational Effectiveness Manager within the Procurement department and has also held marketing roles at Capital One.

Stevens received an MBA from the University of Richmond and a B.A. in Leadership Studies from the University of Richmond, and he has been SPHR certified since 2003.