The
111-page report, "Best
Practices in Sales Training: Lessons from Industry Leaders,"
benchmarks the success of such high-profile companies as Avon,
BellSouth, Canon USA, Century 21, Cingular, Gallo, Saab, and
Wyeth in their quest to be more competitive in an ever-changing
business environment.
"You must move aggressively and be
a major risk taker at your organization, lead the charge,"
Brandon Hall, Ph.D., says about training the enterprise. "E-learning
is anytime, any place, and better, faster, and cheaper."
The report reveals how these companies utilized
a blended learning approach to:
- Increase their sales by up to 30 percent
- Increase return on investment (ROI) by up to 100 percent
- Reduce cost of travel
- Reduce training costs up to 80 percent per course
- Double the number of sales staff trained
- Increase the course completion rate by up to 100 percent
The opportunity to develop this type of
training strategy became apparent to these companies as new
training products emerged and the ever-demanding needs associated
with customer service drove business goals to focus more on
training that would quickly show results.
Not surprisingly, these case studies show
that none of the companies completely eliminated classroom
learning. Instead, they were able to blend e-learning and
traditional training to implement a seamless strategy for
their employees to work and learn – while dramatically
improving their overall productivity.
Each of the companies focused on overall
business strategies and productivity goals to develop their
training programs. Individuals from all sectors of the company,
including IT, sales, and product marketing – along with
their chosen vendors – teamed to design, implement,
and measure the results of their efforts. Most found that
the majority of the resources were already in place to develop
an e-learning environment; they just had to develop the strategies
and processes to utilize the resources.
A complete copy of the report is available
online at www.brandon-hall.com.
About Brandon Hall Research
The independent analyst firm Brandon Hall Research provides
insight and advice through their publications and consulting
on best practices and learning technologies for companies
both large and small. The company also sponsors the Excellence
in Learning Awards, the first recognition program dedicated
entirely to the learning industry.
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